Term Conditions Page

Welcome to HomeShop18

HomeShop18.shop, m.homeshop18.shop and HomeShop18 Mobile Applications (HomeShop18) and its affiliates provide their services to you subject to the terms and conditions given hereunder. If you visit us at HomeShop18.com, you accept these Terms and Conditions. Please read them carefully. In addition, when you use any current or future HomeShop18 service (e.g. Your Account/Profile, Gift Certificates, and Your Reminder Service, etc.) or visit or purchase from any business affiliated with HomeShop18, whether or not included in HomeShop18, you will be subject to these guidelines and conditions for such service or business. These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by HomeShop18. By using the shopping and other services of HomeShop18, you agree to be bound by these terms and conditions. All products/services and information displayed on HomeShop18 constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. HomeShop18 reserves the right to accept or reject your offer at any time or under any circumstances.


"Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexures, privacy policy, and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time.

"HomeShop18" means the online shopping platform www.homeshop18.com (site/website), m.homeshop18.com (mobile site/ mobile website) and the Mobile applications/mobile interfaces applications/ apps) and the services provided by it and its affiliates owned and operated by TV18 Home Shopping Network Ltd. which provides a venue / platform to the Users of HomeShop18 to buy the products listed on HomeShop18.

"Vendor" / "seller" /"affiliates" shall mean the person or any legal entity who offers for sale, sells the products on the HomeShop18 platform.

"Product/Products" means and includes any goods/merchandise/products/services/offers/display items that are uploaded /showcased/displayed on HomeShop18 by its Vendor and the related description, information, procedure, processes, warranties, delivery schedule, etc.

Electronic Communication

When you visit HomeShop18 or send e-mails to us or give us your feedback, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on HomeShop18. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Disclaimer of warranties and limitation of liability

HomeShop18 has made this service available to use as a matter of convenience. HomeShop18 expressly disclaims any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or a picture or altering or distorting the images available under this service in an obscene, vulgar or pornographic manner. HomeShop18 also disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. HomeShop18 does not warrant that these sites/applications, its servers, or e-mail sent from HomeShop18 are free of viruses or other harmful components. HomeShop18 will not be liable for any damages of any kind arising from the use of these sites/applications, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

The Service(s) of HomeShop18 is provided on an "as is" basis without warranties of any kind, whether express or implied. HomeShop18 does not represent or warrant maintaining the confidentiality of information; although HomeShop18's current practice is to ensure reasonable efforts to maintain such confidentiality. It is also clearly understood by the User that all warranties and after sales services, implied or expressed, take place directly between the vendors and the User/buyer/customer and the terms of sale by the vendor

HomeShop18 does not endorse in anyway any advertisers/ contents of advertisers on its pages or other communication.

HomeShop18 will not be responsible for any damage suffered by Users from use of the services on its sites/applications. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer or mobiles virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

HomeShop18 assumes no liability whatsoever for any monetary or other damage suffered by you on account of:

The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the .services
Any interruption or errors in the operation of the services. You expressly understand and agree that HomeShop18 shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if HomeShop18 has been advised of the possibility of such damages)

User agrees and acknowledges that User shall be solely responsible for User's conduct and that HomeShop18 reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the Indian cyber laws or any other allied laws enacted by the government of India or any other statutory, legislative or regulatory authority authorized in this regard from time to time. In no event shall HomeShop18, its affiliates, employees, agents, consultants, contracted companies be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the HomeShop18 sites/services/applications for interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement.

HomeShop18 therefore neither endorses nor offers any judgment or warranty and accepts no responsibility or liability for the authenticity/availability of any of the goods/services/or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visit and/or transaction/s on HomeShop18.

HomeShop18 shall not be liable for any delay / non-delivery of purchased goods by the vendors, trade organization/s, manufacturers / shop etc. (vendors), due to flood, fire, wars, acts of God or any cause that is beyond the control of HomeShop18.

Notwithstanding anything contained herein, HomeShop18 acts only as a booking agent/platform to facilitate / integrate transactions between the Users/buyers and sellers through various platforms (online web store, call centre, mail order catalogues, SMS, online mobile webstore, online mobile apps, etc.) for various vendors/affiliates/merchants and shall in no way be responsible for any quality of product, damages, losses, expenses and/or taxes incurred by Users for the products or if the vendors/affiliates/merchants is not able to service the order of the User for any reason or any misrepresentation of any sort by the vendors/affiliates/merchants. In no event shall HomeShop18, its directors, officials, representatives and employees be liable for any damages or claims relating to products sold through its various platforms.

All prices, unless indicated otherwise are in Indian Rupees and HomeShop18 reserves the right to enhance the currency offerings or limit the currency offerings at any time without notice.The availability of products is subject to change without prior notice at the sole discretion of HomeShop18 and orders can be cancelled if (i) the product goes out of stock with the Vendor/Seller; (ii) does not comply with restrictions on the number of products a customer can order as per Terms & Conditions of any particular offer/discount on the product extended by the Vendor/Seller; (iii) payment fraud suspicion by our Safety Team and / or on account of any enforcement agency request; (iv) incorrect or incomplete Buyer/Customer's Address; (v) non serviceability of Buyer/Customer’s address by courier partners or Vendor/Seller.

HomeShop18 reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price which may be higher or lower than published. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card or cheque or otherwise. In the event the payment has been processed by HomeShop18 the refund amount shall be credited to your credit card account or sent by cheque, and you would be duly notified by email.

In a credit/debit card transaction, you must use a credit /debit card that is issued in the name of the User. HomeShop18 will not be liable for any credit/debit card fraud because of the card being used fraudulently. The liability to use a credit/debit card or a net banking transaction fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on the User.

Any request for cancellation of orders once duly placed on the site, shall not be entertained.

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by HomeShop18 for re-delivery shall be claimed from the User placing the order.

All products are duly screened and assured by the vendors to ensure that the products are of the standard, quality, composition, style or model that they represent and as displayed on HomeShop18 on behalf of the vendor/merchant/affiliate/merchant. All and any additional information/description, etc. for a product that is displayed/showcased on HomeShop18 is on behalf of the vendor/merchant/affiliate/manufacturer and is as provided to HomeShop18HomeShop18 does not take any responsibility for any incorrect or error in the display/showcase of such information.

Presently, the service(s) of HomeShop18 Shopping are being offered free. However, HomeShop18 reserves the right to charge a fee for any or such facilities or freight or handling charges or shipping charges or statutory taxes as per the terms of the buyer/seller. HomeShop18 also reserves the right to offer certain services or product offers, exclusively to a limited set of customers at its sole discretion or under specific terms & conditions.

HomeShop18 and its affiliates reserve the right to cancel orders for the product in their sole discretion for any reason which can include but not limited to, the product being out of stock, or for any other reason without intimation to the User.

Use of the HomeShop18 is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use HomeShop18. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the HomeShop18 and shall not purchase any items. As a minor if you wish to purchase an item, such purchase may be made by your legal guardian or parents who have registered as users of HomeShop18 or can use HomeShop18 as a Guest User. HomeShop18 reserves the right to terminate your registration and refuse to provide you with access to HomeShop18 if it is brought to HomeShop18â??s notice or if it is discovered that you are under the age of 18 years.

User agrees, undertakes and confirms that the goods purchased by you by placing an order on various platforms of HomeShop18 (online web store, call centre, mail order catalogues, SMS, online mobile webstore, online mobile apps, etc.), are purchased for personal consumption / use by you and / or your family members and / or your friends and such goods would not be re-sold by you.

Business entity registration: If you are registering as a business entity, you represent that you are duly authorized by the business entity to accept these Terms & Conditions/User Agreement and you have the authority to bind that business entity to these Terms & Conditions/User Agreement.


The logo / image of HomeShop18 on the home page of the websites , mobile site or applications & other pages and as used in the communication to the User is registered by HomeShop18 and cannot be used or communicated or distributed without the specific and written permission of HomeShop18.

License and Site Access

HomeShop18 grants you a limited license to access and make personal use of the websites/ mobile sites / applications and not to download (other than page caching) or modify it, or any portion of it, except in case HomeShop18 gives consent for the same. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of these websites/ mobile sites/applications or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. These sites/applications or any portion of these sites/applications may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of HomeShop18. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of HomeShop18 and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" and HomeShop18's name or trademarks without the express written consent of HomeShop18. Any unauthorized use terminates the permission or license granted by HomeShop18. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of HomeShop18.com as long as the link does not portray HomeShop18, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter or having a right to ownership of the same in any form. You may not use any HomeShop18 logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use HomeShop18, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and also you agree to accept responsibility for all activities that occur under your account or password. HomeShop18 does sell products for children, but it sells them to adults, who can purchase with a credit card or otherwise. If you are under 18, you may use HomeShop18 only with involvement of a parent or guardian or otherwise, HomeShop18 has the right to cancel any order or service to the User. HomeShop18 and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

HomeShop18 is associated with various business partners for the supply and service of goods directly to the customers. HomeShop18 is a marketplace for the products with its business partners. The after sales service and warranty for the products sold by our business partners, as duly applicable, for the respective products, will be taken undertaken and handled by the respective business partners or through their respective service centres.

Reviews, Comments, Communications, and other Contents

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. HomeShop18 reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant HomeShop18 and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant HomeShop18 and its affiliates and sub-licenses the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify HomeShop18 or its affiliates for all claims resulting from content you supply. HomeShop18 has the right but not the obligation to monitor and edit or remove any activity or content. HomeShop18 takes no responsibility and assumes no liability for any content posted by you or any third party.

Suspension due to Non-Compliance with Agreement

Notwithstanding other legal remedies that may be available to HomeShop18HomeShop18 may in its sole discretion limit user activity by immediately removing user listing either temporarily or indefinitely or suspend or terminate user membership, and/or refuse to provide user with access to the sites/applications if:

The user is in breach any of the terms and conditions of this agreement and/or the terms and conditions of usage of HomeShop18
The user has provided wrong, inaccurate, incomplete or incorrect information
The user attempts to defraud HomeShop18 by using the functionalities on the websites/ mobile sites/applications;
Your actions may cause any harm, damage or loss to the other Users or HomeShop18
Illegal and/or unauthorized use of the service, including unauthorized framing of or linking to HomeShop18 will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress

Risk of Loss

All items purchased from HomeShop18 are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon the delivery to the carrier by the vendor/merchant/affiliate/manufacturer.

Product Description

HomeShop18 and its affiliates attempt to be as accurate as possible. However, HomeShop18 does not warrant that product descriptions or other content or prices/amounts on HomeShop18 are accurate, complete, reliable, current, or error-free. If a product offered by HomeShop18 itself is not as described, your sole remedy is to return it in unused condition.


Except where noted otherwise, the Selling Price/HS18 price/MRP/MOP/List Price/Offer Price displayed for products on our websites/mobile sites/applications represents the full retail price listed on the product itself, suggested /offered by the manufacturer or supplier or one of our merchants/affiliates, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The Selling Price/HS18 price/MRP/MOP/List Price/Offer Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set/pack/combo/arrangement, the Selling Price/List Price/HS18 price may represent "open-stock" prices, which mean the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set/pack/combo/arrangement. The final price that will be applicable to a user for purchase and payment will be as per the price that is displayed in the shopping cart of the customer which can be inclusive or exclusive of any other charges in terms of the usage of HomeShop18. Statutory Taxes : In case any applicable taxes are levied by the manufacturer or seller or one of merchants/affiliates, it is the manufacturer or seller or one of merchants/affiliates who are responsible for meeting all the statutory obligations towards the same, which inter-alia, includes the deposit of all applicable Taxes and any short taxes collected from the customer, with the Government authority.

Material Submitted by Users

Certain elements of the sites/applications will contain material submitted by users. HomeShop18 accepts no responsibility for the content’s accuracy or nature or to the conformity to applicable laws of such material.

Advertising Material

Part of the sites/applications contains advertising/other material submitted to HomeShop18 by third parties. Responsibility for ensuring that material submitted for inclusion HomeShop18 complies with applicable International and National law is exclusively on the advertisers and HomeShop18 will not be responsible for any claim, error, omission or inaccuracy in advertising material. HomeShop18 reserves the right to omit, suspend or change the position of any advertising material submitted for insertion. Acceptance of advertisements on HomeShop18 will be subject to HomeShop18 terms and conditions which are available on request.


You shall indemnify and hold harmless HomeShop18, its subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement and Terms and Conditions or your violation of any law, rules or regulations or the rights of a third party.
Disclaimer :
Buyer/customer at HomeShop18 are prohibited to engage in any direct communication with a Vendor/Seller (and vice a versa) of HomeShop18 regarding any pre-sale details, order placement, payments related, shipping information, etc. Vendors/Sellers are also not permitted to engage in direct or indirect marketing communication with a buyer/customer HomeShop18. HomeShop18 can intermediate the communication between buyer and Seller. Any violation of this policy may result in a range of actions including:

  • Product listing cancellation
  • Account suspension

Buyer/customer acknowledges that in case of any direct communication with the Seller, pursuant to which buyers’ pay a consideration to the Seller for purchase of product/s, without consummating the transaction through HomeShop18 platform, HomeShop18 shall not be liable for any loss/default or non-performance by Sellers’ of their obligation.

Data Protection

HomeShop18 may send information and offers of products and services to you from time to time. For further details relating to our policy relating to such offer please refer to our privacy policy.

SMS Communication Process for National Do Not Call (NDNC) Registered Subscribers

  1. As per TRAI guidelines, HomeShop18 is permitted to send informational/promotional SMS to its NDNC Registered Subscribers in the following situations:
    • At the time of Registration by the customer on HomeShop18; and
    • Sending the referred SMS for a period of 6 months from the time of placing a valid order with HomeShop18
  2. In Concurrence with the TRAI Guidelines, Home Shop18 will:
    • Keep the customer informed of the process of Opting- IN & OUT of the SMS Promotions Service on a fixed periodic basis.
    • Obtain a fresh request from the subscriber every six months for continuing to receive such information;
    • Intimate to the subscriber at least once in 30 days about the procedure to opt out from receiving such information;
    • Provide details regarding procedure to opt out from receiving such information in every advertisement wherein the Opt-In procedure is published any media;
    • Maintain a record of the request made by the subscriber for receiving such information for at least three months and provide such record as and when required by the Authority;
    • Not send any objectionable, obscene, unauthorized content, message or communication which is against public interest or national security or which infringes any copyright, intellectual property right etc, and the information does not contain any content which may violate any law of the land.

Force Majeure

HomeShop18 shall have no liability to you for any interruption or delay in access to the Sites/Applications irrespective of the cause.


If any dispute arises between you and HomeShop18, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and Terms and Conditions, the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by HomeShop18. The place of arbitration shall be Delhi/New Delhi. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

Applicable law

This site is created and controlled by HomeShop18. The laws of India shall apply and courts in Delhi/New Delhi shall have jurisdiction in respect of all the terms, conditions and disclaimers. HomeShop18 reserves the right to make changes to the terms, conditions and disclaimers at any time and without information to the customers/users of the services/of HomeShop18. Users are advised to regularly check for any amendments or updates to the terms and conditions contained herein.

Entire Agreement

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. This electronic record is generated by a computer system and does not require any physical or digital signatures.

You agree, undertake and confirm that you shall not host, display, upload, modify, publish, transmit, update or share any information which:

  • belongs to another person and to which the you do not have any right to;
  • is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • harm minors in any way;
  • infringes any patent, trademark, copyright or other proprietary rights;
  • violates any law for the time being in force;
  • deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • impersonate another person;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

Any complaint with regard to any violation of Terms of Use on this site should be addressed to the Grievance Officer. The name and contact details of the Grievance Officer are provided below: